TERMS & CONDITIONS

Making A Purchase

Making a purchase could not be easier. Just browse our online catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Check Out" and you will be asked for a few details that we need to be able to deliver your order.

Currency can be changed at the top of the page, available currencies include (GBP/USD/EUR)

We accept credit card payment via Paypal, we do not store your credit card information on our website at all. 

Even if you do not have a PayPal account you can still pay via PayPal by clicking the checkout button & selecting the Pay with Credit/Debit Card button or the Create An Account button. Both options will take you to payment page where you can enter your card details. You will be given the option to create a PayPal account at the bottom of the page to speed up future purchases if you wish.

Shipping & Handling

Shipping and handling are covered by our default charge of £4 for Recorded Delivery by Royal Mail within the UK, £8 to Europe & £10 to USA/Rest of world.

Heavier or larger items may increase shipping costs.

Delivery Schedule

We always aim to get your item dispatched on the same day of ordering (Mon-Fri) and orders in the UK will usually be delivered between 1-3 business days from the date ordered. International orders are generally received in under 7 days.

For one off designed unique pieces sometimes this can take up to one month to process as we may need to hand craft this design.  

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. If you have any other questions please get in touch.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free and you should specify your delivery address as being outside the EU to reduce VAT to zero .

Credit Card Security

We do not handle personal credit card or financial information online. Our payments are made through PayPal who are responsible for the processing of your data. You may choose to pay via card over the phone with our shop in Glastonbury, in which case any submitted details are immediately destroyed after use.

Returns Policy

All customers have a 14 day period during which goods may be returned to StoneAge at the buyers expense for a full refund PROVIDED that they are still in perfect condition. You will be refunded immediately once the return has been received.

Guarantee

We guarantee your satisfaction. All of our products come with a 14 day guarantee. Photos are for illustration only, please note that unless specified, stones may vary. Every piece is individual, and may therefore vary in shade and texture.

Privacy Policy - DATA PROTECTION & GDPR - Your Data

Stoneage is a small, family-run business based in Glastonbury. We sell jewellery, precious gemstones and crystals, instruments, music and various other items from our physical shop and online via www.stoneage.co.uk

When you order from us, you will need to submit your personal data, including name, address and phone number to our business so that we may successfully complete and process any order you might place with us.

If you are a resident of the EEA, the collection of your data requires your specific, active consent in accordance with GDPR regulations. During the purchase process, you will give your consent by filling in the appropriate fields of personal data and you may OPT-IN EXPLICITLY to join our marketing mail-out list during this process. 

Stoneage does not disclose buyers' personal information to third parties.  Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. 

We may use the Personal Information we collect or receive about you for our legitimate business interests, including:

  • To fulfil or process orders placed on our online shop.
  • To bill and collect money owed to us by you
    This includes sending you emails, invoices, receipts, notices of delinquency, and alerts. We use third parties for secure credit card transaction processing, and those third parties collect billing information to process your orders and credit card payments. 
  • To send you system alert messages.
  • To communicate with you about your account and provide customer support.
  • To enforce compliance with our Terms of Use and applicable law.
  • To protect the rights and safety of our customers and third parties, as well as our own.
  • To meet legal requirements, including complying with court orders, valid discovery requests, valid subpoenas, and other appropriate legal mechanisms.
  • To provide information to representatives and advisors, including attorneys and accountants, to help us comply with legal, accounting, or security requirements.
  • To prosecute and defend a court, arbitration, or similar legal proceeding.
  • To respond to lawful requests by public authorities, including to meet national security or law enforcement requirements.
  • To provide, support and improve the Services.
  • Other purposes. To carry out other legitimate business purposes, as well as other lawful purposes.

You have several rights under recent GDPR legislation and as a citizen of the EU, you may request to access, correct, update or request deletion of your Personal Information and have the right to request that processing of your data does not occur. 

You can, of course, gain access to your Stoneage Shop online account and change any of your details (you can request a new password if you've forgotten it). You may also contact us to help you with any personal data request.

EMAIL US AT: INFO@STONEAGE.CO.UK

with the SUBJECT: Personal Data Request

  • In addition, if you are a resident of the EEA, you can object to processing of your Personal Information, ask us to restrict processing of your Personal Information or request portability of your Personal Information.
  • You have the right to complain to a data protection authority about our collection and use of your Personal Information. For more information, please contact your local data protection authority. Contact details for data protection authorities in the EEA are available here.

We operate a separate mailing list for the purposes of promotion, advertising and improvement of our services. You can opt-in to our marketing list when you sign up for an account with us. If you wish to be removed from the mailing list, you can use the link included in every mail-out. We use Mailchimp to store and process our marketing mailings.

Remittance Terms

All payments must be received and authorised before shipment